Data Management Support Schedule

Support Coverage

Daily Ticket Support

Support members identified on this calendar will open/own tickets the same day they are submitted during normal business hours (M-F 8am-5pm). Both team members will do their best to resolve all tickets in a timely manner. Many requests take more than one day to complete depending on complexity and other tasks assigned. For project work, we strongly encourage the use of appropriate project planning to ensure tasks are completed as per agreed-upon target dates.

Primary / Secondary | EAS Support teams may use the schedule below to contact our on-call team member for unscheduled off-hour events. The team member will be in touch with you as soon as possible to return your call and address your ticket.